bh99a Terms and Conditions

1 General Introduction and Acceptance

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bh99a (also referred to as "we", "our", or "platform") is a trusted digital platform providing online gaming and betting services in Bangladesh. These terms and conditions ("Terms") form a legal agreement between bh99a and its users.

These terms apply to the bh99a website, mobile site, and all associated services. If you disagree with any part of these terms, please refrain from using our platform.

bh99a is committed to ensuring a safe, fair, and transparent gaming environment at all times. All services offered on our platform are operated with the needs of the Bangladesh gaming community in mind.

2 Account Registration and Identity Verification

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Creating a personal account is required to fully enjoy bh99a's services. When registering an account, you must comply with the following conditions:

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be completely truthful, accurate, and kept up to date.
• Your account login credentials (username and password) must be kept strictly confidential and must not be shared with any third party.
• You are solely responsible for all activity conducted through your account.
• Any changes to your account information must be reported to our support team immediately.

Identity Verification Process

bh99a reserves the right to verify a user's identity at any time. As part of this process, you may be asked to submit a government-approved identity document (national ID card, passport, or driving licence) and proof of address. If the required documents are not submitted, account activity may be temporarily suspended.

3 Age Limit and Eligibility

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By creating an account, you confirm that you are at least 21 years old and that you are using this platform entirely of your own free will. The following conditions must also be met:

• You are a person residing in Bangladesh.
• You are not enrolled in any addiction treatment program.
• Participation in online gaming is not prohibited by any law in your area.
• You are playing on your own behalf and using your own funds.

4 Deposits, Withdrawals and Payment Policy

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bh99a provides deposit and withdrawal facilities through Bangladesh's most popular mobile banking services. Our supported payment methods are: bKash, Nagad, and Rocket.

Deposit Terms

• Minimum deposit amount: ৳300 (for each method).
• Deposits are generally credited to the account within a few minutes.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not accepted.

Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Identity verification must be completed before withdrawing.
• Withdrawals must be made to the same payment method used for the deposit.
• bh99a reserves the right to hold any withdrawal request for additional verification.

5 Bonuses and Promotional Offers

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bh99a offers various bonuses and promotional offers for new and existing members. Each bonus has its own terms and conditions, and compliance with them is mandatory.

Welcome bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. A 20x wagering requirement applies to this bonus, meaning you must wager 20 times the combined total of the bonus amount and the deposit.

General Bonus Terms

• Each bonus has a set validity period; if the wagering requirement is not met within the specified time, the bonus will be cancelled.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• A bonus cannot be claimed more than once per person or household.
• bh99a reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If evidence of bonus abuse or manipulation is found, the account may be cancelled.
• The final decision on bonus eligibility is reserved by bh99a at its discretion.

6 Betting and Gaming Rules

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The bh99a platform offers cricket betting, live casino, slot games, fishing games, and many other types of games. Each game category has its own rules, which are governed in accordance with the guidelines of the respective game provider.

• Once all bets are finalised, they cannot be changed or cancelled.
• bh99a reserves the right to recover any winnings incorrectly paid out due to a technical error.
• If a fault, bug, or abnormal situation is detected in any game, bh99a may cancel the relevant round.
• Data stored on the game provider's server will be treated as final evidence in any dispute.
• For cricket betting, the rules of BPL, T20 World Cup, IPL, and all other international tournaments will be followed in accordance with the guidelines of the relevant sporting body.

7 VIP and Rewards Program

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The bh99a VIP Club program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. A regular weekly cashback benefit is available at each tier.

• Bronze tier: up to 0.2% weekly cashback.
• Silver tier: up to 0.3% weekly cashback.
• Gold tier: up to 0.5% weekly cashback.
• Platinum tier: up to 0.6% weekly cashback.
• Diamond tier: up to 0.8% weekly cashback.

VIP tier advancement is determined based on regular gaming activity and participation on the platform. bh99a reserves the right to modify the VIP program terms at any time. The final decision on cashback amounts and eligibility is reserved by bh99a.

8 Prohibited Conduct and Fraud Prevention

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The following activities are strictly prohibited on the bh99a platform:

• Creating multiple accounts under the same person's name.
• Operating an account using another person's identity.
• Using bots, automated software, or artificial intelligence to play games.
• Using funds obtained from illegal sources for the purpose of money laundering.
• Exploiting technical faults or vulnerabilities in the platform.
• Colluding with other players to play in a fraudulent manner.
• Participating in or assisting with activities harmful to the platform.
• Obtaining bonuses by providing false information.

If any of the above violations are proven, the account will be permanently closed and all funds may be forfeited.

9 Account Suspension and Termination

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bh99a reserves the right to temporarily suspend or permanently close a user's account in the following circumstances:

• Violation of any clause in these terms.
• Failure to cooperate with the identity verification process.
• Conducting suspicious or abnormal gaming activity.
• Evidence of involvement in fraudulent activity.
• Closing the account at the user's own request (voluntary self-exclusion).

If a valid balance remains after account closure, it may be returned subject to bonus terms being met. Bonus funds are never refundable.

Users may also request account closure at any time by emailing our support team.

10 Responsible Gaming

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bh99a treats responsible gaming as its highest priority. Gaming is a form of entertainment, not a guaranteed way to earn money. We advise all our members to follow the guidelines below:

• Only play with money whose loss would not affect your daily life.
• Set a specific budget and time limit for gaming.
• If gaming feels like it is becoming an addiction, take a break immediately.
• Contact our support team if you need help setting limits for yourself.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.

11 Intellectual Property

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All content on the bh99a platform — logos, trademarks, graphics, text, designs, software, and other elements — is the exclusive intellectual property of bh99a. You do not acquire any licence, rights, or ownership over this property.

• Copying, distributing, or using any element of bh99a for commercial purposes without prior written permission is prohibited.
• Platform content may be used for personal and non-commercial purposes.
• Content from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) is governed under their own intellectual property policies.

12 Limitation of Liability

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bh99a bears no liability for the following:

• Loss to a gaming session due to internet connection disruption.
• Delays caused by server issues with third-party payment providers.
• Force majeure (unforeseeable events) — service disruption caused by natural disasters, war, government restrictions, and similar events.
• Unauthorized access resulting from negligence in securing your own account information.
• Damages arising from third-party links or external sites.

To the maximum extent permitted by law, bh99a shall not be liable for any direct, indirect, incidental, or special damages.

13 Privacy & Data Protection

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bh99a is fully committed to protecting the privacy of users' personal information. Our platform uses SSL encryption technology to keep all transactions and personal data secure.

We use your information only to provide services, verify identity, and meet legal obligations. We never sell your personal information to third parties. To learn more about our privacy practices, please visit the Privacy Policy page.

14 Changes to Terms

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bh99a reserves the right to update or amend these terms and conditions at any time. When changes take effect, we will notify you in the following ways:

• The updated terms will be published on the website with the date of the change noted.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the new terms.

You are therefore advised to visit this page regularly. The latest version of the terms is always effective from the date shown at the top of the page.

15 Contact & Dispute Resolution

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If you have any questions, complaints, or disputes regarding these terms, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.

We first seek to resolve any dispute through direct discussion. Once you submit a complaint, we will investigate it as quickly as possible and provide a fair resolution. All dispute resolution processes are conducted in accordance with the principles of fairness and transparency.