bh99a Privacy Policy

1 Types of Information We Collect

bh99a may collect various types of information while providing services to you. This information falls into two main categories:

1.1 Information You Provide

We collect information that you provide directly when you create an account on bh99a, make transactions, or contact us. This includes:

• Full name, date of birth, and nationality
• Email address and contact details
• Password and security question answers
• Documents required for identity verification (national ID, passport, etc.)
• Financial information — such as bKash, Nagad, or Rocket account details
• Records of conversations with our support team

1.2 Automatically Collected Information

When you browse our website or use the platform, certain information is collected automatically through technical means. This includes:

• IP address and device identity
• Browser type and operating system information
• Data from cookies and web beacons
• Activity logs and session information on the platform
• General geographic location information (at the country or region level)

2 Purposes for Using Your Information

bh99a uses collected information only for lawful and specific purposes. We use your information for the following reasons:

2.1 Service Delivery and Operations

• To create, verify, and manage accounts
• To process deposit and withdrawal transactions
• To provide gaming services and bonus offers
• To handle customer support and resolve technical issues

2.2 Legal and Regulatory Compliance

• To verify age (service available to users aged 21 and above only)
• To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies
• To detect and prevent fraud
• To use as evidence in dispute resolution and legal claims

2.3 Service Improvement and Personalization

• To improve the gaming experience on the platform
• To provide offers and bonuses based on your preferences
• To conduct analysis for strengthening security measures

3 Cookies and Tracking Technologies

bh99a uses cookies and similar tracking technologies on the website. Cookies are small data files stored on your device that help improve your browsing experience.

3.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, verify security, and ensure continuity of game sessions. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and personalized experience. They make each of your visits more convenient.

3.3 Analytics Cookies

These cookies are used to collect anonymous statistics for monitoring and improving the use of the platform. Individuals cannot be identified from the data collected.

You can control or disable cookies from your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

4 Sharing and Disclosure of Information

bh99a does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with selected third-party partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical services. These partners are required to comply with our privacy standards.

4.2 Legal Requirements

Information may be disclosed to authorities to comply with court orders, government directives, or applicable legal obligations. Such disclosure is beyond our control and is essential for legal purposes.

4.3 Fraud Prevention

In cases of financial crime or fraud, the necessary information may be shared with relevant authorities and investigative agencies. This is done to protect the safety of users and the platform.

4.4 Business Restructuring

In the event of a merger, acquisition, or restructuring of bh99a's business operations, user information may be transferred to the new entity, but the terms of this Policy will continue to apply in such cases.

5 Data Security Measures

bh99a has implemented industry-standard security measures to protect your personal and financial information. The key components of our security framework are as follows:

• SSL Encryption: All data transmitted between your browser and our servers is protected through SSL/TLS encryption.
• Data Encryption: Stored sensitive information (passwords, financial details) is protected using strong encryption algorithms.
• Access Controls: Only authorized personnel can view your information for specific purposes, and this access is always logged.
• Regular Security Audits: Regular security tests are conducted on our systems and any identified vulnerabilities are resolved promptly.
• Firewall and Intrusion Detection: Advanced firewall and cyber-attack detection systems are active at all times.
• Two-Factor Authentication: The option to enable additional verification during login and important transactions is provided.

Please note that no method on the internet is 100% secure. Nevertheless, we ensure every effort is made to protect your information. If you notice any suspicious activity, contact us immediately.

6 Data Retention Period

bh99a retains your personal information only for as long as it is necessary or required to be kept due to legal obligations.

6.1 Active Accounts

While your account is active, your information is retained and used to provide services.

6.2 After Account Closure

Even after an account is closed, records of financial transactions and identity verification information are retained for a specified period in accordance with applicable legal requirements.

6.3 Data Deletion

Once the need for retention has ended, your personal information is securely deleted or anonymized, so that it can no longer be used to identify you in any way.

7 Your Rights and Choices

You have a number of important rights regarding your personal information, which bh99a always respects:

7.1 Right to Access and Correct Information

You can view the information stored in your account at any time and correct any inaccurate or outdated information. This can be done through account settings or via our support team.

7.2 Right to Delete Information

You may request deletion of your account and associated information. However, certain information may need to be retained due to legal obligations or unresolved disputes.

7.3 Right to Object to Data Processing

You may object to the use of your information for marketing communications or analytical purposes. In such cases we will follow your instructions, although processing necessary for service operations will continue.

7.4 Right to Data Portability

In certain cases you may request your personal information in a structured and commonly usable format.

To exercise any of the above rights, contact our support team. Requests will be processed within a reasonable time after your identity has been verified.

8 Privacy of Minors

bh99a strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of account registration, and additional identity documents may be requested in suspicious cases. If it becomes known that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you believe that a minor is using our platform, please contact us.

9 Third-Party Links and Services

The bh99a platform integrates software from various game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others. These game providers may have their own privacy policies and we are not responsible for the processing of information within their systems.

Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies that apply to their own platforms. It is recommended that you read their privacy policies before using these services.

10 Policy Changes and Updates

bh99a reserves the right to change or update this Privacy Policy from time to time. If there are any significant changes, we will inform you in the following ways:

• By displaying a clear notice on the website
• By sending a notification to your registered email address
• By informing you of updates when you log in to the platform

Continued use of the platform after the updated policy is published will be considered as your agreement to the new policy. If you have any doubts about any changes, contact our support team.

The "Last Updated" date shown at the top of this page always indicates the most recent version in effect.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We provide support in Bengali and are always ready to answer any of your inquiries.

We generally aim to respond to complaints within business days. More complex matters may take additional time, but we will keep you informed.